Refund policy

**Return Policy**

At The Foundry, we want you to be completely satisfied with your purchase. If a return or exchange is needed, we offer a hassle-free return policy to make your shopping experience as seamless as possible. Inspect your order carefully before discarding any packing material. If a return or exchange needs to be made, please contact us at [orders@thefoundry.store] before returning the merchandise for proper instructions. Please read the following return guidelines carefully, NOT all return/exchange requests will be accepted.

 **Eligibility**

Metal & LED Products:

All damaged/defective products and/or shortages (missing items) MUST be reported within 10 days of receiving your order. "Damaged product" refers to scratches or bent items that may have occurred during shipping. We will send a one-time replacement if this occurs. Damaged, Defective, and Inaccurate items will be replaced or exchanged free of charge with no additional shipping costs. If you receive a product that is not what you ordered a return label will be supplied free of charge and we will ensure that your proper order is delivered to you with no additional expense.


Framed Products:
All damaged/defective products and/or shortages (missing items) MUST be reported within 10 days of receiving your order. "Damaged product" refers to scratches or bent items that may have occurred during shipping. We will send a one-time replacement if this occurs. Damaged, Defective, and Inaccurate items will be replaced or exchanged free of charge with no additional shipping costs. If you receive a product that is not what you ordered a return label will be supplied free of charge and we will ensure that your proper order is delivered to you with no additional expense.

We do not accept returns for faded products. Our products are designed for Interior Wall Decor and not for outdoor use. 

Please inspect your order carefully prior to discarding any packing material.  If a return or exchange needs to be made, please contact us prior to returning the merchandise for proper instructions.

If you receive a product that is not what you ordered a return label will be supplied free of charge and we will ensure that your proper order is delivered to you with no additional expense.

**Non-Returnable Items**
The following items are not eligible for return:

  • Customized or personalized items.
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  • Faded products or weathered products. Our products are designed for Interior Wall Decor and not for outdoor use.
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  • We do not accept returns for buyer's remorse.
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    **Return Process**

  • To initiate a return, please contact our customer service team at [orders@thefoundry.store] we will provide you with everything you need.
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  •  When ready to return, securely package the item, including the original packaging and all accessories, also include a copy of the packing slip or order confirmation email.
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  •  Ship the item to the address provided.
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    **Refunds**

  • Once your return is received and inspected, we will send you an email notification to confirm the approval or rejection of your refund.
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  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow [7-10 Days] for your payment method to process this before it is reflected in your account.
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    **Exchanges**

    Please contact our customer service team at [orders@thefoundry.store]
    Exchanges may be subjected to an additional shipping fee if we find that the reason for said exchange is due to customer error. In the event that the exchange is due to an error made on behalf of The Foundry or one of our shipping providers the cost of shipping will be free of charge.


    **Items Not Eligible For Exchanges**

  • Customized or personalized items.
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  • We do not accept exchanges for buyer's remorse.

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    **Return Shipping Cost**

    Return shipping costs are the responsibility of the customer unless the return is due to an error made by The Foundry/Shipping provider or a defective product. In such cases, we will provide a prepaid shipping label at no additional cost.

    **Contact Us**

    If you have any questions or need assistance with the return process, please don't hesitate to contact our customer service team at [orders@thefoundry.store]

    The Foundry reserves the right to update or modify this return policy without prior notice. Please check our website for the most up-to-date information regarding returns and exchanges.